CANNACOAST DISTRIBUTION – Refund & Returns Policy

Last Updated: May 2026

At CANNACOAST DISTRIBUTION, customer satisfaction, product quality, and service reliability remain at the center of everything we do. We are committed to delivering premium cannabis products and accessories with care, consistency, and professionalism. Every order is processed with strict attention to quality control to ensure products arrive safely and meet the highest standards.

While we strive to provide a seamless experience with every purchase, we understand that issues such as damaged shipments, defective products, or order discrepancies may occasionally occur. This Refund & Returns Policy outlines the procedures, eligibility requirements, and solutions available to help resolve concerns quickly, fairly, and efficiently.

Refunds for Missing or Damaged Items

CANNACOAST DISTRIBUTION accepts refund, replacement, or store credit requests for qualifying orders under the following circumstances:

• Missing items from an order

• Products that arrive damaged during transit

• Defective, leaking, broken, or non-functional products

• Vape pens, cartridges, or hardware experiencing operational issues upon arrival

• Incorrect products received due to fulfillment error

To qualify for assistance, customers must contact CANNACOAST DISTRIBUTION Support within 48 hours of confirmed delivery and provide the following:

• Full order number

• Detailed explanation of the issue

• Clear photos or videos showing the damaged, defective, incorrect, or missing item(s)

• Photos of external packaging if shipping damage occurred

Once the issue has been reviewed and verified by our support team, we may offer one of the following resolutions based on availability and eligibility:

• Full refund to the original payment method

• Replacement product shipped at no additional cost

• Store credit for future purchases

Return Policy

Due to California cannabis regulations, health standards, and product safety requirements, cannabis products cannot be returned once they have been:

• Opened

• Used

• Tampered with

• Removed from original sealed packaging

All cannabis-related sales are considered final unless the product arrives damaged, defective, incomplete, or incorrectly fulfilled.

This policy helps protect product integrity, maintain compliance standards, and ensure customer safety across all transactions.

Non-Cannabis Merchandise Returns

Non-cannabis merchandise including accessories, chargers, batteries, apparel, storage products, and other eligible retail items may qualify for return if:

• The item remains unopened and unused

• The product is returned within 7 days of delivery

• Original packaging and proof of purchase are included

Customers must contact CANNACOAST DISTRIBUTION Support before returning any merchandise to confirm eligibility and receive return instructions.

Approved returns may qualify for:

• Replacement merchandise

• Store credit

• Refunds where applicable

Incorrect or Wrong Items Sent

If you receive an incorrect product due to a fulfillment error, our team will work quickly to resolve the issue.

To qualify:

• Contact support within 48 hours of delivery

• Product must remain unopened and unused

• Original packaging must be intact

After verification, CANNACOAST DISTRIBUTION will provide either:

• A replacement item

• Store credit

• Refund where applicable

All shipping expenses related to correcting fulfillment errors made by CANNACOAST DISTRIBUTION will be fully covered by our company.

Vape Pen & Cartridge Issues

Although all vape products are tested and inspected prior to shipment, hardware malfunctions may occasionally occur.

If your vape pen, cartridge, battery, or disposable device arrives defective or fails shortly after delivery:

• Contact our support team immediately

• Provide photos or video evidence demonstrating the issue

• Retain the product and original packaging until the review process is complete

Once reviewed, our team may issue:

• Replacement hardware

• Store credit

• Refunds where applicable

Warranty eligibility may vary depending on the manufacturer and product category.

Delivery Issues or Shipping Delays

CANNACOAST DISTRIBUTION partners with trusted shipping and delivery providers to ensure secure and timely order fulfillment. However, certain delivery complications may fall outside of our direct control.

Refunds or replacements will generally not be provided for delays caused by:

• Incorrect or incomplete shipping addresses provided by the customer

• Customer unavailability during scheduled delivery

• Failure to provide valid government-issued identification upon delivery

• Delays caused by weather conditions or external carrier disruptions

If an order is confirmed lost, damaged in transit, or significantly delayed due to verified carrier error, our support team will initiate a shipping investigation. Depending on the outcome, customers may qualify for:

• Replacement shipment

• Store credit

• Full or partial refund

Non-Refundable Items

For safety, compliance, and operational reasons, the following items are considered non-refundable and non-returnable:

• Opened or used cannabis products

• Products showing signs of tampering

• Promotional or discounted items

• Clearance merchandise

• Gift cards and digital vouchers

• Perishable goods after successful delivery and acceptance

How to Request a Refund or Replacement

Customers seeking assistance may contact the CANNACOAST DISTRIBUTION Support Team through the following channels:

📧 Email: support@cannacoastdistributions.com
📞 Phone: 562-352-9135
📍 In-Person (if applicable):
17355 Railroad St.
City of Industry, CA

Please include the following information when submitting a request:

• Full name

• Contact information

• Order number

• Description of the issue

• Supporting photos or video evidence

Our support team typically responds within 24–48 business hours with next steps and resolution options.

Store Credit Policy

In certain situations where refunds cannot be processed, CANNACOAST DISTRIBUTION may offer store credit as an alternative resolution.

Store credit terms include:

• Non-transferable

• Valid only for purchases through CANNACOAST DISTRIBUTION

• Must be redeemed within 30 days, unless otherwise stated

• Cannot be redeemed for cash or refunded

Order Cancellation Policy

Customers who need to cancel an order should contact CANNACOAST DISTRIBUTION Support immediately after placing the order.

Orders may qualify for cancellation and a full refund if:

• The order has not yet been processed

• The shipment has not yet been dispatched

Once an order has been shipped or fulfilled, cancellations may no longer be possible unless the order qualifies under the conditions outlined within this policy.

Policy Updates

CANNACOAST DISTRIBUTION reserves the right to modify, revise, or update this Refund & Returns Policy at any time to reflect operational changes, legal requirements, or service improvements.

Any updates will be posted on this page, and the “Last Updated” date will reflect the most recent revision.

Questions or Need Assistance?

Customer satisfaction remains a top priority at CANNACOAST DISTRIBUTION. If you have any questions, concerns, or issues regarding your order, our support team is available to assist you promptly and professionally.

📧 Email: support@cannacoastdistributions.com
📞 Customer Service: 562-352-9135

At CANNACOAST DISTRIBUTION, we remain committed to providing every customer with premium products, reliable service, transparent policies, and a trusted cannabis purchasing experience built on quality, professionalism, and care.